New Feature : First Inquiry Template

We are thrilled to introduce our new First Inquiry Template, a feature designed to provide a template that the AI will use to respond to the guest’s first message, creating a warm and welcoming tone from your very first interaction with a client.

Why Prioritize the First Inquiry?

Prioritizing the first inquiry response is crucial because it sets the foundation for your relationship with a potential customer. A positive and engaging initial response not only boosts the guest’s confidence in your service but also significantly increases the likelihood of conversion. By customizing this first touchpoint, we aim to equip you with the tools necessary to tailor your guest interactions right from the start, ultimately driving increased engagement and sales.

How It Works

INTO AI leverages the First Inquiry Template, which you configure in your company account through the INTO customer portal, to generate responses that are personalized to each guest’s initial question. The template uses the context of the guest’s inquiry and combines it with your brand’s unique style to craft an engaging response.

To set up this template, follow these steps:

  1. Access the customer portal or click on the INTO Customer Portal from the compose menu.
  2. Go to the “AI” section and select “Message Template.”
  3. Activate the First Inquiry Template and enter your custom template in the text box provided. Use the variable options in the upper-right corner to further personalize your template, allowing the AI to replace variables with the correct values from each conversation.

Why Use the first inquiry template ?

  • Consistency: Ensure every first response maintains the same warm and welcoming tone.
  • Increased Conversion and Revenue: By making the first interaction memorable and engaging, this feature helps in converting inquiries into bookings more effectively, thereby increasing overall revenue.

With our new First Inquiry Template, you can make sure every guest interaction begins on a positive note.