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The moment a guest sends that first inquiry is more than just a question—it’s an opportunity. Your response shapes their entire impression of your property and can be the deciding factor between a booking or a missed opportunity. With INTO’s First Inquiry Template, your AI delivers personalized, timely responses with the perfect tone, ensuring every guest feels valued from the start.

A Solution for Busy Property Managers

Running multiple properties or managing inquiries at odd hours? It’s easy to feel overwhelmed. Guests expect quick, thoughtful replies, but maintaining consistency across your team can be challenging. INTO ensures you’re always one step ahead. When an inquiry arrives, your AI-generated response reflects your brand’s personality—whether it’s a friendly greeting for a vacation rental or a polished message for a boutique hotel.

Effortless Setup, Meaningful Results

Access the feature via the Customer Portal at https://guesty.weareinto.ai. Design a welcome template that aligns with your brand, using dynamic variables to personalize messages. With this simple setup, INTO automatically tailors responses for each guest—without your team lifting a finger.

Imagine receiving an inquiry late at night. Instead of stressing over a delayed reply, your AI greets the guest warmly: “Hello [Guest], thank you for your inquiry! We’re excited to host you at [Property Name]. Please let us know if there’s anything we can do to make your stay extra special!” Guests feel seen, even when your team is off duty.

From Conversations to Conversions

The First Inquiry Template isn’t just about speed—it’s about setting the right tone. A thoughtful, engaging first interaction builds trust, increasing the chance of turning inquiries into bookings. And when every response feels personal and consistent, guests are more likely to choose your property and recommend it to others.