Let’s face it: trusting AI can sometimes feel like sending a text to a friend and hoping autocorrect doesn’t turn "brunch at noon" into "bungee at moon." While we’ve all embraced AI for its efficiency, there’s often a lingering question: “How do I know this response is accurate, reasoned, and reliable?”
We hear you. Managing properties is all about precision—one misstep can mean a frustrated guest, lost revenue, or worse, a less-than-perfect review. That’s why INTO has rolled out the Confidence Score, a game-changing feature designed to help you trust your AI as much as you’d trust your best employee.
What is the Confidence Score?
The Confidence Score is like a report card for your AI, offering detailed insights into the quality of its responses. It doesn’t just tell you that the AI answered—it shows you how it came to that conclusion. Was the reasoning solid? Were the assumptions valid? Did it avoid hallucinating information like that one “helpful” chatbot we’ve all dealt with?
We’ve integrated this feature into two key areas:
- The Playground: Here, you can test AI responses with detailed breakdowns of reasoning, accuracy, and more. Think of it as your AI quality control lab.
- Autopilot Monitoring: Every automated response now comes with a visual confidence indicator, so you can monitor performance at a glance and make adjustments when necessary.
How Does It Help You?
We know that your confidence in AI impacts how you use it. That’s why we’ve designed the Confidence Score to address common concerns head-on:
1. "Can I trust this AI-generated response?"
Yes, you can—and here’s why. The Confidence Score doesn’t just rate the response; it breaks down its quality into measurable components like reasoning, assumptions, and accuracy. You can see exactly where the AI excels and where it might need tweaking.
2. "What if the AI gets something wrong?"
Mistakes happen, but now you’ll catch them before they cause issues. The Confidence Score highlights areas of uncertainty, giving you the power to review and refine responses before they’re sent.
3. "How do I prove this system works to my team or boss?"
Confidence Scores make your AI’s performance transparent and trackable, giving you a clear way to demonstrate its reliability. It’s data you can trust, packaged in a way that’s easy to share.
Key Features in Action
Here’s how you’ll use the Confidence Score to revolutionize your property management workflows:
- Expand the Confidence Score Accordion: Click to reveal detailed insights into accuracy, assumptions, reasoning, and no-hallucination validation.
- Analyze Response Quality: Review the Confidence Score components to understand how the AI arrived at its answer.
- Track Performance in Real-Time: Autopilot’s visual confidence indicators let you monitor and adjust workflows instantly.
Why It Matters
AI should work for you, not the other way around. The Confidence Score is your ally in making smarter decisions with less effort. Whether you’re fine-tuning a response in the Playground or reviewing Autopilot’s latest interaction, this tool ensures you’re always in control.
With the Confidence Score, you’ll:
- Save Time: No more second-guessing AI responses.
- Build Trust: Confidently rely on AI for even the most critical interactions.
- Drive Better Results: With quality insights, you’ll make smarter decisions faster.
How to Get Started
- Test in the Playground: Experiment with AI responses and review their Confidence Scores to optimize your automation workflows.
- Monitor Autopilot: Keep an eye on the visual indicators to ensure your automated responses are hitting the mark.
- Share Insights: Use the detailed breakdowns to show your team how AI supports your goals.
.png)
.png)
