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Imagine a guest receives a thoughtful confirmation message from your property, ending with, “Looking forward to your arrival, [Manager’s Name].” It feels personal, even though AI crafted it. This is the power of INTO’s Custom Signature—transforming automated responses into warm, human-like communication that builds trust and connection.

No more robotic sign-offs. With this feature, every message varies naturally. Some may end with “Warm regards”; others might read “Sincerely, [Hotel Team]”—all based on your preferences. It’s not just functional; it’s personal. Guests notice these details, and those little touches are what turn a stay into a lasting memory.

How Custom Signatures Work

Every team operates differently, and your messaging should reflect that personality. Whether you manage a cozy B&B or a sleek, high-end hotel, INTO gives you full control over how your AI messages sign off.

  1. Log in to your portal at https://guesty.weareinto.ai
  2. Go to AI > Signature and create your list of personalized sign-offs
  3. Assign a name or title to follow each valediction. Choose anything from “The [Brand Name] Team” to individual manager names for an added personal touch.

The AI rotates through your list of sign-offs, so each message feels varied and authentic—just like how a real person might change their tone depending on the context.

Ideas to Make the Most of Custom Signatures

  • Infuse Personality: A beachside property could try “Catch you under the sun!”, while a mountain lodge might opt for “See you on the trails!”.
  • Add Contact Info: Sign off with “Sincerely, [Your Name] | (123) 456-7890” for easy guest follow-ups.
  • Seasonal Themes: Use signatures like “Wishing you holiday joy!” during the festive season to keep communication fresh and relevant.
  • P.S. Messages: Include a postscript for added flair: “P.S. Don’t forget to ask us about our spa services!”

Try It Out Today

The Custom Signature feature is designed to add warmth, personality, and professionalism to your communication. Log in today to explore the feature in the Playground or use it live within your Guesty inbox. Need extra help, have a look at our support article.

And once you’ve explored it, we’d love to hear your feedback! Share your thoughts on LinkedIn and help us make INTO even better.