Imagine you’re steering a ship through the unpredictable waters of property management. The seas are choppy, and your tools? They feel more like a leaky rowboat than the high-tech, unsinkable yacht you need. Now imagine we handed you a state-of-the-art captain’s chair—a command center with every control, every insight, and every optimization you could ask for. That’s exactly what the INTO Customer Portal Dashboard is.

We’ve reimagined our dashboard with one goal in mind: to make your life as a property manager as easy, efficient, and rewarding as possible. Whether you’re running a single vacation rental or an entire hotel chain, this new interface is here to lighten your load, sharpen your insights, and maximize your profits—all while looking like something straight out of a sci-fi movie.

Let’s dive into the nuts and bolts of this shiny new dashboard and see how it’s set to transform the way you work.

Preview of the INTO Dashboard on a laptop

‍What’s New and Why It Matters

Think of our revamped dashboard as the Swiss Army knife of property management. It’s got everything you need to streamline operations, improve communication, and optimize revenue, all wrapped in a sleek, user-friendly interface.

Here’s what’s under the hood:

1. Autopilot Statistics: Your Automated Superhero

Ever wonder how your automated responses are doing? Now you don’t have to. The Autopilot Statistics feature lets you monitor performance at a glance—response times, engagement rates, and more. Use these insights to fine-tune your messaging and keep your guests delighted around the clock.

And the best part? These stats update in real-time, so you can spot trends before they become problems. It’s like having a crystal ball, except it’s powered by cutting-edge AI instead of magic.

2. Message Categories Overview: A Window into Guest Behavior

Understanding your guests is the key to delivering unforgettable experiences. Our Message Categories Overview breaks down communication trends, giving you a clear picture of what your guests care about most.

Are they asking about late check-ins? Curious about local attractions? Complaining about the Wi-Fi (again)? Now you’ll know exactly where to focus your attention to keep them happy and coming back for more.

3. INTO Playground: Your Experimentation Lab

Here’s a secret: even the best automation strategies can get stale over time. That’s why we’ve created the INTO Playground, a safe space where you can experiment with new ideas, test out fresh messaging, and optimize your automation tools without risking disruption.

Think of it as your personal sandbox, where creativity and innovation can thrive. Plus, with the Playground’s intuitive interface, you don’t need to be a tech wizard to make big improvements.

4. Orphan Nights: Turning Empty Rooms into Full Wallets

Nobody likes seeing rooms sit empty, especially when they could be generating revenue. That’s where the Orphan Nights feature comes in. With just a few clicks, you can identify booking gaps and fill them effortlessly.

Consider it your secret weapon for boosting occupancy and driving more revenue, even during the off-season.

5. Seamless Team Collaboration: Because Two Heads Are Better Than One

Collaboration has never been easier. Invite your teammates with a simple copy-and-paste link, assign roles, and start working together seamlessly. From sharing insights to brainstorming new strategies, this feature ensures that everyone stays on the same page—and nobody feels left out.

6. Step-by-Step Tutorials: Your Personal Onboarding Coach

Not sure where to start? We’ve got you covered. Our built-in tutorials walk you through every feature, ensuring you get the most out of the platform. Whether you’re a seasoned pro or a first-time user, these guides make onboarding a breeze.

‍Why You Need This in Your Life

We’ve spoken to property managers like you—people juggling guest inquiries, optimizing occupancy, and keeping their teams aligned—and we’ve heard the challenges loud and clear. It’s not always easy to find the time or the tools to do everything well, especially when you’re stretched thin.

That’s where the INTO Dashboard comes in. It’s built with your needs at the forefront, addressing the pain points we hear most often:

  • “I don’t have enough hours in the day.” The dashboard’s streamlined workflows and automation features help you focus on the things that matter most.
  • “I’m swimming in data but don’t know what to do with it.” INTO’s performance metrics give you clear, actionable insights to guide your decisions.
  • “I’m losing revenue because of empty rooms.” The Orphan Nights feature is your best friend for filling booking gaps effortlessly.

With the INTO Dashboard, you’ll spend less time firefighting and more time building a guest experience that stands out. It’s a smarter, faster, more rewarding way to work—and it’s designed with your success in mind.

How to Get Started

Ready to dive in? Here’s how you can make the most of your new command centre:

  1. Hover Over Metrics: Take a closer look at your Autopilot statistics to identify trends and fine-tune your responses.
  2. Explore Categories: Swipe through the Message Categories Overview to uncover guest needs and insights.
  3. Dive into Features: Use the “Discover” buttons to instantly access tools like Autopilot, Orphan Nights, and the INTO Playground.
  4. Invite Your Team: Share the love (and the workload) with easy team collaboration tools.
  5. Watch Tutorials: Get up to speed quickly with our comprehensive video guides.

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